Editorial correspondence
For editorial correspondence, factual corrections, source questions, press queries and reader feedback, email [email protected]. We aim to respond to factual corrections within one working day and to substantive editorial queries within a working week. Please include the URL of the page in question and a specific pointer to the paragraph or claim you are raising.
Editorial office
VT Info Publications Pty Ltd
Level 7, 122 Arthur Street
North Sydney, NSW 2060
Australia
The North Sydney office is a working editorial address, not a retail or public-facing location. Please do not attempt drop-in visits; email correspondence is the appropriate first channel for all enquiries.
What we cannot help with
We cannot help with disputes between individual players and specific operators, we cannot recommend an operator for your circumstances, and we cannot provide legal, financial or tax advice. Player-operator disputes are matters for the operator's own complaints process, the licensing regulator's dispute-resolution body where one exists, and the courts of the operator's licensing jurisdiction. Where a reader's situation calls for professional advice we point them at licensed professional sources.
If you need gambling help
If you or someone you know is affected by gambling, free confidential help is available in Australia through Gambling Help Online and Lifeline. Both services are contactable by phone and web chat around the clock. Please contact them directly rather than us; we are not a support service and cannot substitute for one.
Commercial enquiries
We do not accept sponsored content, paid placement, affiliate partnerships or brand-review commissions. Commercial enquiries of that nature will not receive a substantive reply. Correspondence on legitimate matters - source questions, corrections, editorial feedback - is always welcome.